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Frequently asked questions

Can I get the flu shot?

The influenza vaccine is available starting in October of each year. It is administered by the health unit and most pharmacies. You do not need a prescription to get your influenza vaccine. We do not offer influenza vaccine in the clinic.
​Other vaccines require a prescription and can be given in the clinic. The zostavax (shingles) vaccine is only administered by pharmacists but you will require a prescription. Please be aware that if you are getting vaccines for the purposes of travel, Aberta Health Services does not consider this to be part of routine health care and you will have to pay for the service.

How do I get my test results?

Tests that have been done at Dynalife come to us electronically and are usually available within 24-48 hours. Some tests go to the provincial lab and can take more than a week to get back. Some tests (batched-waiting for enough samples to run the test) can take months to get back. Please discuss with the ordering doctor when to expect your test and what your plan is to get that result. The staff are not qualified to interpret results but they can relay a message about your results if you have previously made an agreement with the ordering physician.
​Tests (radiology, lung function, etc) that are done at other facilities are sent to us via fax. It is very important that you follow up with the ordering physician about these results. They take different amounts of time to return based on the type of test and the facility it was done in. It is the patients responsibility to follow up on all test results.

​I have a cough and sore throat, do I need an antibiotic?

​Not all illnesses require an antibiotic. Most respiratory illnesses are caused by viruses which don't respond to antibiotics. There is rising concern over antibiotic resistance as a result of antibiotic misuse. Please see one of the physicians and ask if your illness requires an antibiotic. Remember the best defense is good hand washing. For more information go to www.dobugsneeddrugs.org

​My child seems unwell, should I bring him/her to be seen by a physician?

​​Children are not small adults, their physiology is different and their health status can change quickly. If you ever have a concern about your child, we are very happy to see your child and answer any concerns you may have. No problem is too small to assess and there is never an unreasonable question.

​I was referred to a specialist and I haven't heard anything. How do I find out about my appointment?

The referral process for most clinics has been undergoing major changes. We no longer have the Primary Care Network to utilize, with the exception of some small specialty clinics running out of the PCN. Wait times can change from place to place. These can be anywhere from one month to more than a year. Please contact our office and we can look into where your referral is at and if we have had any recent information passed onto us.


9368 Southfort Drive,

Fort Saskatchewan, AB T8L 0C5 

Tel: 780-997-0177


Monday - Friday: 9:00am – 5:00pm   Saturday 10 am- 2 pm.

closed Sunday

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9368 Southfort Drive Fort Saskatchewan, Alberta T8L 0C5

Tel: 780-997-0177